Visiting arrangement

According to government guidelines, patients may again receive limited visits to the hospital. The visiting arrangement has been developed in such a way that the safety of patients, staff and visitors is guaranteed. In concrete terms, this means that visitors follow a number of guidelines. These are the visiting guidelines valid as of 1 February:

 

 

terug naar boven General guidelines

  • The visit is only allowed if the patient is admitted for at least 3 nights.
  • Only 1 visitor from the patient's social bubble are allowed.
  • Visiting moments are allowed every 5 days, each time maximum 1 hour.
  • The visit takes place between 4 and 8 PM, unless otherwise stated in the exceptions.
  • The visitor must book an appointment via the website and always has their information (i.e. QR code or SMS) at hand when registering in the entrance hall.
  • For each visit, you must fill out your 'declaration of honour'. This is done as follows:

    • You book your visit online via our app.
    • As a visitor, you no longer have to fill in a full declaration of honour before coming to the hospital. You simply tick a box during the booking process which indicates that:
    • you have not displayed any COVID-related symptoms in the past 14 days

    • you have not had a high-risk contact

    • you have not tested positive either
    • If you do not tick this box, you cannot successfully complete your visit registration.
    • This is also repeated on the confirmation e-mail or text message.
    • In the event that you have symptoms or a high-risk contact in the period between your registration and your visit, you will NOT visit the hospital in the interests of everyone's safety .
    • Will you be bringing a companion with you on your visit, or will the department allow more than one person to visit you at a time? Then you must book a visit for both persons via the app. You will then have two visitor's codes and must also fill in two declarations.
    • In order to protect your data at all times, these declarations are anonymised after two weeks.
  • For security reasons, patients nor visitors can enter the hospital without a mask, even if they have a written permission from their general practitioner.
  • Would you like to speak to your loved one, but are you unable to be physically present that day? Then video chatting is also a possibility.
  • As of Saturday, November 7th you can bring and pick up clothes and laundry at campuses Virga Jesse and Salvator every day between 2 and 6 PM. For campus St. Ursula, this is possible on Mondays, Tuesdays and Thursdays between 1 and 5 PM.

 

terug naar boven When is a visit not possible?

  • Patients who have been admitted for less than 3 nights (day hospitalisation or admission with one or two overnight stays). If necessary, a companion can come up to the department in order to bring or pick up the patient. The companion of a patient attending short stay must wait outside the hospital.
  • Safety always comes first. Therefore, you can only come to visit if you have not displayed any symptoms (fever ≥ 37.5°C, difficult breathing, coughing, loss of smell and/or taste) and did not test positive for COVID-19 in the last 14 days. This also implies you should not have been in contact with an individual who tested positive for COVID-19 during this period.

 

terug naar boven How does a visit at the hospital work?

Before your visit

  • Upon admission, the patient receives a 2-letter and 5-digit registration code from the nurse and can pass this code on to those who can visit. With this code you as a visitor can schedule an appointment yourself. You can find out how to do this in our brochure, which can be consulted via www.jessazh.be/bezoek. 
  • If the patient is not able to pass on the registration code, you can request the code from the nurses of the department where the patient is admitted. For certain departments in our hospital, a different visit arrangement applies.

 

The day of your visit

  • Please report to the steward at the main entrance of the hospital no more than 10 minutes before your visit.
  • Submit the completed and signed declaration of honour and show your QR code or text message (SMS). The steward will scan this QR code or enter the code you received via SMS. If you do adhere to time slot assigned to you, the code will light up red and the steward will ask you to return at the correct time.
  • From the entrance hall, you go directly to the information desk on the ward. On the document with the QR code you will find the quickest way to your department.
  • Try to bring as few personal belongings (e.g. coats, scarves, handbags, etc.) inside the hospital as possible. Always disinfect your hands when entering and leaving the hospital.
  • Wearing a reusable or surgical mask remains compulsory for anyone over the age of 12 on every visit to a patient. Put this on as soon as you enter hospital grounds.
  • On the ward you must sign in and take the necessary precautions in terms of protective gear. Disinfect your hands again as you enter and leave the ward.
  • Visits always take place in the patient's room and not in other areas of the ward or hospital. Do not leave the room during this visit.
  • Put the window of the room ajar for ventilation.
  • Consider the vulnerability of the patient and respect the distance rule of 1.5 meters. Always keep your mask on correctly and refrain from touching and hugging the patient. 
  • Please leave immediately after your visit.
  • When a patient is considered fully self-sufficient, they are recommended to go the their ward without a companion.
  • Companions are not allowed on wards where physical distance (1.5 metres) cannot be guaranteed (e.g. day centre oncology, internal medicine).
  • Should the patient be in need of a constant companion, this person can remain present if the patient resides in a single room.
  • It is possible for a companion to pick the patient on the ward if they warn the steward in advance.

 

terug naar boven Visiting a palliative patient

  • The doctor determines when it is possible to deviate from the general visiting arrangement in order to assist a patient during his last days.
  • The visit is limited to six people from the immediate surroundings, two of which are allowed at the same time. They always stay in the patient's room and do not enter common areas.

 

terug naar boven Who can you contact should you have questions?

Please contact the nursing ward where the patient has been admitted.